Decrease cost of service
through effective migration to digital channels
Digitalization Analytics
DigiX. Insights that will shape your digital transformation
While many private and public organizations in recent years have invested heavily in establishing their social and digital presence, not all have been able to reap the financial and customer satisfaction benefits they were hoping for in return. The aftermath has shown that the 'build it and they will come' approach does not work for digital transformations, and companies need to proactively plan and work to migrate individual customers and services to these new channels.
With our Firestarter "DigiX", we help organizations accelerate their digitalization journeys, identifying customers and services most likely and beneficial to migrate together with recommendations on how to migrate them.
DigiX is an analytics suite with algorithms that generate digitalization profiles and predictions for customers and services.
Typical deployment time is 1 week.
- Digitalization Prioritization: Digitalization index and migration likelihood indicators used for prioritizing customers
- Targeted Actions: Actions and action paths that will lead each customer segment to digital channels
- Service Deep-dive: Insights for each service, including digitalization level, potential, contribution to migration and impact on service costs
- Digitalization Dashboards: Visualization and heatmaps of digital index across key dimensions such as location, gender, education and nationality